SoCloz
Unified Commerce Platform for Omnichannel Retail
Socloz is a unified commerce platform designed to optimize retail operations by enhancing order management, stock visibility, and in-store customer experiences. By integrating digital and physical sales channels, Socloz empowers retailers to improve fulfillment, streamline logistics, and deliver seamless omnichannel shopping experiences.
Solving Key Frictions
Disconnected sales channels: Socloz unifies online and offline orders, ensuring consistent customer experiences across touchpoints.
Inventory visibility issues: Socloz synchronizes stock in real-time across stores, warehouses, and e-commerce platforms, reducing overselling risks.
Inefficient fulfillment processes: Socloz automates click-and-collect, ship-from-store, and ship-to-store processes to improve delivery efficiency.
Complex order orchestration: Socloz ensures orders are intelligently routed to the optimal fulfillment location, improving delivery speed and reducing costs.
Fragmented customer interactions: Socloz provides in-store associates with customer insights, enabling personalized interactions and better service.
Order Management and Fulfillment Optimization
Socloz centralizes order management for retail brands by connecting physical stores, warehouses, and digital sales channels. Its intelligent order routing system ensures stock is allocated efficiently, minimizing shipping delays and optimizing fulfillment costs.
Socloz supports flexible fulfillment strategies such as click-and-collect, ship-from-store, ship-to-store, and buy-online-return-in-store (BORIS). These capabilities enhance convenience for customers while improving stock turnover and reducing unsold inventory.
Stock Synchronization and Real-Time Visibility
Socloz synchronizes inventory data across all sales channels in real-time. This ensures stock availability is accurate, reducing overselling risks and improving order accuracy.
By providing store associates with access to inventory insights, Socloz improves customer service in physical stores by enabling staff to locate products, check availability, and manage reservations quickly.
E-commerce and Retail Integration
Socloz integrates with leading e-commerce platforms such as Shopify, Magento, and BigCommerce.
It also connects with ERP and POS systems to ensure seamless data flow across business operations, improving accuracy and reducing manual processes.
ROI and Business Impact
Socloz drives operational efficiency, improves customer satisfaction, and enhances sales performance.
Key ROI impacts include:
Improved conversion rates with enhanced in-store service and better stock visibility
Increased sales through optimized order routing and reduced delivery delays
Reduced logistics costs by leveraging stores as fulfillment hubs
Enhanced customer retention with personalized in-store experiences
Improved efficiency with automated fulfillment workflows and fewer manual errors
Operational Efficiency for Teams
Socloz’s intuitive interface allows store associates to manage orders, locate inventory, and handle reservations efficiently. Automated processes reduce manual intervention, allowing teams to focus on customer engagement and sales.
Key Features
Unified order management for online and in-store sales
Real-time inventory synchronization across sales channels
Automated order routing for optimized fulfillment
Support for click-and-collect, ship-from-store, and BORIS strategies
In-store customer insights for improved service and recommendations
Integration with ERP, POS, and e-commerce platforms
Centralized dashboard for tracking orders, stock, and fulfillment performance
Summary
Socloz helps retailers bridge the gap between digital and physical sales channels, improving inventory management, fulfillment processes, and in-store customer experiences. By streamlining omnichannel operations, Socloz enables businesses to enhance customer satisfaction and maximize sales.