Support & Retainer
Sustained performance and strategic development
Services
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Our run process
Support doesn't end after launch. Our Run process ensures continuous operation, ongoing improvement, and sustained growth through structured, proactive, and responsive support in technology, design, and strategic consulting.
Support package
Our predictable monthly support package guarantees a high level of service and responsiveness, addressing your daily technical and design needs.
Dedicated team
Assigned project and technical leads to maintain consistent project knowledge and seamless communication.
Included debugging
Comprehensive debugging services, available within predefined monthly limits to address technical challenges efficiently.
Proactive monitoring
Daily end-to-end testing and continuous monitoring of front-end and back-end systems to ensure optimal performance and quick issue resolution.
Regular audits and recommendations
Annual UX/UI audits to enhance site accessibility, performance, and innovation potential, supported by strategic improvement roadmaps.
Retainer
Our flexible retainer provides the bandwidth and resources you need to swiftly and effectively handle evolving requirements throughout the year.
Reserved bandwidth
Guaranteed availability of our team’s resources, allowing rapid response and streamlined execution without needing ad-hoc approvals.
Simplified management
Dedicated project management and technical leads handle the day-to-day evolution of your platform, reducing your operational load.
Direct access to expertise
Immediate access to our multidisciplinary team for accurate estimation, validation, development, and management of your projects.
Weekly reporting
Transparent, weekly reporting to keep you updated on resource utilization and project progress. You're in charge of the budget.
Continuous improvement and consulting
Our ongoing approach ensures your platform not only performs flawlessly but continuously evolves and adapts strategically.
Routine performance analysis
Regular, detailed assessments of technical performance and user experience metrics to identify opportunities for refinement.
Collaborative strategic sessions
Frequent workshops and sessions to align business strategies with technical and design enhancements, ensuring maximum value.
Proactive strategic recommendations
Forward-looking advice based on data-driven insights to proactively enhance your technological infrastructure and user experience.
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Commerce doesn't have to be a pain,
we can make it simple.