Gorgias
Customer Support Platform for E-commerce Brands
Gorgias is a customer support platform designed specifically for e-commerce businesses. By centralizing communication channels, automating repetitive tasks, and providing deep e-commerce integrations, Gorgias helps brands improve customer support efficiency, increase sales, and enhance customer satisfaction.
Solving Key Frictions
Fragmented customer communication: Gorgias unifies email, live chat, social media, and SMS conversations in a single inbox for streamlined support.
Time-consuming repetitive tasks: Gorgias automates common inquiries like order tracking, refund requests, and shipping updates to reduce manual workload.
Limited visibility on customer data: Gorgias integrates directly with e-commerce platforms like Shopify, BigCommerce, and Magento, giving agents instant access to order details.
Missed sales opportunities: Gorgias allows agents to recommend products, apply discounts, and recover abandoned carts directly during support conversations.
Poor performance tracking: Gorgias provides detailed reporting tools that track ticket volume, response times, and sales generated from support interactions.
Centralized Support, Automation, and Sales Enablement
Gorgias centralizes customer communication by consolidating support channels into one interface. This unified inbox allows agents to manage inquiries from email, chat, social media, and SMS without switching platforms.
With powerful automation tools, Gorgias automatically handles frequent requests like order lookups, cancellations, and return instructions. Customizable automation flows reduce agent workload while improving response speed.
Gorgias also empowers support agents to drive sales by recommending products, resolving objections, and recovering abandoned carts directly within conversations.
E-commerce Integration and Data Synchronization
Gorgias integrates seamlessly with major e-commerce platforms, providing agents with real-time customer data, order details, and purchase history. This ensures agents can manage refunds, order modifications, and discount offers without switching between tools.
With integrations for payment gateways, loyalty programs, and marketing platforms, Gorgias ensures that customer data flows consistently across systems for improved customer experience.
ROI and Business Impact
Gorgias helps e-commerce brands reduce support costs while driving revenue through enhanced customer engagement.
Key ROI impacts include:
Increased sales through proactive recommendations and upsell opportunities
Faster resolution times by automating repetitive inquiries
Reduced cart abandonment with personalized support during purchasing decisions
Improved customer satisfaction with faster, data-driven responses
Enhanced agent productivity through automated workflows and centralized communication
Operational Efficiency for Teams
Gorgias’ intuitive interface allows support agents to manage high volumes of inquiries efficiently. Its automation rules, canned responses, and smart ticket routing reduce manual tasks, enabling agents to focus on complex issues.
Key Features
Unified inbox for email, chat, social media, and SMS
Deep integration with Shopify, BigCommerce, and Magento
Automated workflows for order tracking, refund management, and FAQs
Product recommendation and upsell features for increased sales
Centralized customer data with real-time order information
Performance analytics for tracking ticket volume, response times, and revenue impact
Multi-store management for brands operating across multiple e-commerce platforms
Summary
Gorgias empowers e-commerce businesses to deliver fast, personalized customer support while driving sales through proactive engagement. By combining centralized communication, automation tools, and powerful e-commerce integrations, Gorgias enables brands to improve customer satisfaction and maximize revenue.