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Y2

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Cegid

Unified Commerce and Retail Management Platform

Cegid Y2 is a powerful unified commerce platform designed to help retailers manage point-of-sale (POS), inventory, and omnichannel sales efficiently. With advanced customer insights, seamless fulfillment solutions, and strong integration capabilities, Cegid Y2 enables businesses to improve customer experiences and scale operations across multiple channels.

Solving Key Frictions

  • Fragmented sales channels: Cegid Y2 centralizes POS, e-commerce, and in-store transactions to ensure a unified shopping experience.

  • Poor inventory visibility: Cegid Y2 provides real-time stock synchronization across stores, warehouses, and digital platforms to prevent overselling.

  • Inefficient order fulfillment: Cegid Y2 automates order routing for click-and-collect, ship-from-store, and in-store returns.

  • Limited customer engagement insights: Cegid Y2’s CRM capabilities allow retailers to track customer behavior, preferences, and purchase history for personalized marketing.

  • Integration complexity: Cegid Y2 integrates with ERP systems

Centralized POS and Checkout Optimization

Cegid Y2’s POS solution is designed to enhance in-store experiences by providing sales associates with real-time access to product availability, customer profiles, and transaction history.

Its POS interface supports fast checkout processes, multiple payment methods, and loyalty program management, ensuring customer satisfaction and reducing friction during sales.

Inventory and Order Management

Cegid Y2 synchronizes inventory data in real-time across multiple sales channels, improving accuracy and minimizing overselling risks.

The platform automates order routing based on product availability, customer location, and delivery preferences. Retailers can manage click-and-collect, ship-from-store, and ship-to-store options to optimize fulfillment efficiency.

Omnichannel Capabilities

Cegid Y2 empowers retailers to implement flexible sales strategies by merging digital and in-store experiences. Features like in-store appointments, digital catalogues, and real-time inventory updates improve customer engagement.

Additionally, Cegid Y2 supports buy-online-return-in-store (BORIS), simplifying the returns process and enhancing customer convenience.

ROI and Business Impact

Cegid Y2 enhances retail performance by improving customer experiences, accelerating fulfillment, and optimizing inventory.

Key ROI impacts include:

  • Increased sales with improved inventory visibility and faster fulfillment

  • Improved customer retention through personalized service and loyalty program support

  • Reduced operational costs with automated workflows and better stock management

  • Enhanced customer satisfaction with faster checkout processes and flexible return options

  • Improved marketing performance with customer insights and segmentation tools

Operational Efficiency for Teams

Cegid Y2’s intuitive interface allows retail teams to manage POS transactions, track inventory, and process orders efficiently. Automated workflows minimize manual intervention, improving team productivity.

Key Features

  • POS system with fast checkout, multi-payment support, and customer profile access

  • Real-time inventory synchronization across sales channels

  • Automated order routing for optimized fulfillment

  • Support for click-and-collect, ship-from-store, and BORIS strategies

  • CRM capabilities for customer segmentation and targeted marketing

  • Integration with Shopify, Magento, BigCommerce, and ERP platforms

  • Analytics and reporting tools for sales, inventory, and customer behavior tracking

Summary

Cegid Y2 empowers retailers to deliver seamless shopping experiences by unifying digital and in-store operations. By centralizing POS, inventory, and customer data, Cegid Y2 enables businesses to scale effectively, reduce operational inefficiencies, and improve customer satisfaction.

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