Retail Commerce
Seamless retail experiences that boost customer satisfaction and operational efficiency.
One Brand, One Experience
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Statement
At Unlikely, we believe retail is about delivering a consistent brand experience—not just completing transactions. Customers expect seamless journeys across stores, online, and every channel in between. We help brands unify it all.
Omnichannel Fulfillment
We remove friction from the shopping journey by connecting inventory, orders, and fulfillment—enabling options like click & collect, ship from store, and real-time stock visibility for a flexible, reliable customer experience
Operational Excellence & Scalability
We empower your teams with streamlined tools and integrations: you can scale efficiently, reduce complexity, and focus on delivering outstanding service across every location
Omnichannel Fulfillment Options
Customers expect flexible fulfillment choices. We implement robust fulfillment systems that allow you to turn every location into an integrated part of your logistics network.
Click & Collect
Allow customers to reserve products online and pick them up in-store at their convenience, driving foot traffic
Ship to Store
Offer customers the option to order online and have products delivered to the store of their choice for easy pickup
E-Reservation
Enable customers to reserve products online without immediate payment, ensuring availability for in-store purchase or fitting
Ship from Store
Transform your retail locations into local fulfillment hubs, using in-store inventory to fulfill online orders
Order in Store
Empower your sales associates to place orders for customers in-store, enabling them to purchase items unavailable locally for home delivery or alternate pickup
Returns Anywhere
Make returns and exchanges effortless by allowing customers to return items bought online in-store or vice versa
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Operational Excellence & Scalability
Achieving consistent customer experiences across channels requires more than just a front-end strategy—it demands robust, scalable operations.
Unified Gift Cards
Offer gift cards that are seamlessly redeemable across online stores, physical locations, and even marketplaces
Integrated POS and CRM Systems
Unify point-of-sale and customer data, providing sales associates with a complete view of customer preferences and history
Automated Inventory Management
Minimize stockouts and overstock situations with real-time tracking, automated replenishment, and predictive analytics
Multi-Region Growth
Expand seamlessly into new markets with localized POS, multi-currency support, and region-specific fulfillment options
Advanced Analytics and Reporting
Monitor sales performance, customer behavior, and product trends across channels
Clienteling Tools for Associates
Empower store staff with access to customer profiles, past purchases, and preferences, enabling personalized service
One brand, one experience
Customers don’t differentiate between your physical stores or your e-commerce site.
Our unified commerce approach guarantees consistency and seamless interactions at every touchpoint.
Every service and feature is fully integrated into your retail technology stack— OMS, CRM,CDP, POS, PIM,ERP —delivering operational clarity, unified data, and a superior customer experience.
We don’t just align systems: we unify them, strategically and holistically, so you can deliver a single, recognizable experience across all channels and drive measurable business growth.
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