Hospitality Platform
Unlikely helps hotels, restaurants, spas, and hospitality groups deliver seamless guest experiences by unifying their digital and operational platforms.
Hospitality
)
Statement
Exceptional hospitality is never accidental. It comes from the ability to anticipate, personalize, and execute without friction.The result is a cohesive guest experience that feels simple, personal, and unmistakably on-brand.
Connected Guest Journeys
We unify reservations, check-in, services, and post-stay feedback across web, mobile, and in-person experiences
Personalization at Scale
Our systems adapt to each guest’s preferences, behaviors, and history to deliver tailored communication and service
Operational Clarity
All systems and teams work from the same data foundation, enabling smoother coordination and faster response
Global Reach, Local Relevance
Operate internationally with ease, offering multi-lingual, multi-currency, and locally compliant experiences
Guest-Centric Digital Journeys
Deliver engaging, intuitive experiences at every stage: before, during, and after each step and ensuring guests feel valued and supported throughout their entire journey.
Unified Booking Engine
Allow guests to reserve rooms, tables, treatments, or experiences from one interface, with real-time availability
Multi-Property & Multi-Brand
Centralize operations for groups, letting guests book or interact with any property or brand in your portfolio
Integrated Payment & Billing
Streamline payments, deposits, and expense management—across all properties and services
Pre-Arrival Upselling
Offer upgrades, add-ons, or exclusive services before arrival, based on each guest’s profile and booking details
In-Stay Service Integration
Allow guests to request services, book amenities, or communicate with staff through their mobile device
Post-Stay Engagement
Collect feedback, share tailored content, and encourage loyalty program participation after each visit
)
Operational Excellence & Integration
Connect every layer of your business for true hospitality performance.
PMS, POS, CRM, and ERP Integration
Unify your property management, point-of-sale, customer data, and back office—ending rekeying and data silos
OMS & Inventory Management
Coordinate bookings, housekeeping, F&B inventory, and event spaces in real time, improving operational agility and accuracy
Automated Workflows
Route requests and assign tasks automatically—room prep, maintenance, or special services—so teams can focus on what matters most: the guest
Personalization & Guest Loyalty
Make every guest feel recognized and valued, every time.
Unified Guest Profiles
Consolidate preferences, past stays, service usage, and loyalty status into one accessible record
Tailored Communications & Offers
Adapt room setup, in-room content, dining suggestions, or service timing based on guest history and behavior
Cross-Property Loyalty Programs
Let guests earn and redeem points, perks, or benefits across all your brands and locations with one account
Automated Lifecycle Communication
Send personalized messages for birthdays, anniversaries, return invitations, or special milestones
VIP & Concierge Services
Empower staff with guest insights for truly bespoke experiences, from special amenities to event invitations
Automated Feedback & Recovery
Capture guest sentiment at every stage, triggering instant follow-ups or service recovery when needed
Multi-Channel & International Reach
Operate globally with consistency, flexibility, and local relevance.
Multi-Lingual & Multi-Currency
Offer seamless booking, service, and support in any language or currency, adapted for each guest’s context
Channel Manager Integration
Sync rates and inventory with OTAs, travel agents, and direct booking engines to maximize reach and occupancy
Personalized Local Content
Promote destination experiences, local offers, and region-specific services to drive engagement and upsell
Business Impact
Unified hospitality platforms create measurable value for both guests and your business.
Better Guest Satisfaction
Consistent, effortless experiences increase positive reviews, loyalty, and direct bookings
Higher Revenue Per Guest
Relevant offers and smart timing improve upsell performance and repeat business
Operational Efficiency & Data Clarity
Automate daily workflows, connect every system, and provide teams with real-time insights for faster, smarter decisions
Faster Response to Market & Guest Needs
React quickly to feedback, trends, and opportunities—so you’re always one step ahead of guest expectations and industry change
One brand, one experience
Great hospitality is never about technology—it’s about people, memories, and those small details that make a guest feel truly welcome. But the best guest experience today is powered by invisible, unified systems: every service ready, every need anticipated, every smile effortless.
At Unlikely, we design platforms so your teams can focus on genuine care—not firefighting with disconnected tools. We help you remove the noise, so what shines through is your staff’s expertise, your property’s personality, and your promise of exceptional service—everywhere, every time.
Because in hospitality, it’s never just a reservation or a transaction. It’s a relationship. Let’s make every stay feel personal, every moment simple, and every guest want to return.
One brand. One experience. Everywhere.
)
Careers
Want to work
at Unlikely?
Plan the present, build the future